Returns & Refund Policy

Last updated: June 2026

We want you to be completely satisfied with your Vellure Pure purchase. If you are not happy with your order, here's how we can help.

Returns

You may request a return within 14 days of receiving your item. To be eligible:

The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase must be provided

Non-Returnable Items

Personalised products
Intimate or hygiene-related items that have been opened
Sale or clearance items
Gift cards

How to Start a Return

To initiate a return, please email us at contact@vellurepure.com with:

Your order number
Your full name
The reason for your return
Photos of the item (if damaged or incorrect)

We will respond within 2 working days with return instructions.

Return Shipping

If your item arrived damaged, defective or incorrect, we will cover the return shipping costs.
For change-of-mind returns, the customer is responsible for return postage.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.